2 Messages
[Edited] has committed FRAUD!!
[Edited: "Personal Information"] has committed FRAUD! He said that he could get my premium down to $24.00 a month for the next 24 months, if he could change my phone number. I said okay what is the catch and he said just change your number. I said okay and left the store. I called Xfinity to verify my bill for next month and the Xfinity Agent called me a different name and address. I stated my name and address and explained that I went into the store and my mobile phone number was changed and my bill should be $24.00 a month. The Agent said that I have 2 different phone numbers on my 1 phone and the other line was an i phone 12. I explained that I had only 1 phone, a iphone 14. The Agent explained that I would pay 2 activation fees and I would pay for both phone lines. The Agent said he should NOT have put 2 lines on my iphone and that he also wiped out my Xfinity internet account and put my old phone number has a name of Frank and that my old phone number is inactive. I had them cancel this 2nd line and for some reason the line will not clear. The Agent stated that all these fees and charges will hit my account Feb28, 25. I have already paid $167.00 Feb.4 for my old internet account and my $47.00 for my old mobile phone account and Xfinity wants more money from me. Please help!
user_jvrv4x
2 Messages
15 days ago
I went to the Xfinity store at [Edited: "Personal Information"] in Morrow, GA 30260 and asked to get my bill lowered. The Assistant Manager, Akeem [Edited: "Personal Information"] approached me and said he could get my bill down to $24.00 a month, for 2 years, if I changed my phone number. I said okay, what's the catch? He said change your number and it will be done. He changed my number and I went home. I called Xfinity to check to see if the bill would match up to $24.00 and Xfinity said that I had 2 phone numbers on my account and that my bill would NOT be $ 24. 00 a month and I would have to pay 2 activation fees along with paying for the other phone line that I never knew existed. Xfinity on the phone, explained that he put 2 lines on my account even though I only had 1 device and said that is fraud. I was lied too and when I went to the store to ask to change my number back to the original number, Akeem said he did NOT have the capabilities to reverse anything and he refused to talk to Xfinity on the phone. Xfinity on the phone said that Akeem was the only person that could change my number back to the original number and now it looks like I am a new customer to Xfinity. To make matters worse, when he changed my phone number he created a new Xfinity internet account wiping out my old internet account. When I call into Xfinity they mention someone else's name and address and he has completely messed up everything. This is fraud to create false new accounts and to make the customer pay for a dummy account. He needs to be fired. I will NOT renew anything with Xfinity ever again. Also, I have paid on my old internet account for February and now I have to pay on the new account too. This is Fraud!
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