1 Message
[Edit: Netiquette] - Need Upper management
I have been trying to unlock my phone so I can swap carriers, this has been a 1+ month process, and have gotten nowhere and now have 2 bricks I paid 1000+ for. I have been given false ticket numbers for my phone to be unlocked. I have been transferred multiple times with no resolution in sight, 3 separate employees have told me that my phones will be unlocked so I can swap carriers, and now this is starting to cost me money as I pay for 2 services I cannot use. I need assistance, this is costing me money, and this is harming my work which is based primarily on my phone, I do not understand how a company that runs like this hasn't been sued into bankruptcy.
XfinityMarcos
Official Employee
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1.8K Messages
1 month ago
I can definitely see why this is so important for you, especially since you rely on your phone service to earn a living, user_op0g21. I'd love a chance to work with you and get your device unlock figured out. Have you already confirmed your device is eligible for a unlock? This Hyperlink can help with all the requirements.
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