ECR

Xfinity Mobile claims my Samsung phone is "locked by Samsung" (which Samsung confirmed is false—they don't impose carrier locks). IMEI checks show it's fully unlocked, yet Xfinity won't provision/release it for use on another network.I've met all unlock criteria (paid off, active 60+ days), but frontline reps deflect and refuse escalation. This violates your unlock policy and FTC rules on mobile unlocks.Please have Executive Customer Relations contact me immediately, phone# 7150, imei 9697. Need this resolved today.Thank you.