Early Upgrade Canceled

I upgraded my daughter's phone early and thought I had to have the old phone mailed back by April 4th. I just received an email saying that my early upgrade had been canceled because the phone wasn't received and that I would be billed for the remaining payment plan balance. Can I get an extension on the return time and return it this week?

Responses

XfinityThomasD

Official Employee

•

967 Messages

8 months ago

user_2twa2d Thanks for posting on our Community Forums.. I do apologize that due to account security, our options with Xfinity Mobile accounts are very limited. We are unable to perform any device or account specific requests over this platform, but I do want to ensure that you’re able to get in touch with the right team. I would recommend contacting our Xfinity Mobile team either by phone at 1-888-936-4968, or by chat using this link https://www.xfinity.com/xfinityassistant/?channel=xMobile.

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user_2twa2d

Early Upgrade Canceled

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