Skip to main content
Thechainandstone.com
1st Topic

Visitor

 • 

3 Messages

Wednesday, February 18th, 2026 3:35 PM

Duped for Free iPad from your agents promises made not honored

Okay I’m beyond upset over a year ago I had the most awful service from you guys back and forth with agents and no fix for over a year. Then your internet agent offered a free iPad i asked multiple times no charge correct he replied correct so no charge then I get new mobile charges for the iPad back on chat again to be told the agent should never have offered it so new agent says can you pay for six months then take it off okay I can do that well I’m still paying for a item I never asked for and was your agents fault for saying this was free so can you fix this please I am a loyal customer and I feel taken advantage of 

Question

 • 

Updated 

6 hours ago

7

1

0

Oldest First
Selected Oldest First
XfinityAbel

Official Employee

 • 

23 Messages

6 hours ago

Thanks for reaching out on our Xfinity Forums Community Page @Thechainandstone.com. Typically, Xfinity Mobile devices have a buyers remorse window of 14 days. I see you've been dealing with this for over a year, and I'd like to do everything I can to assist. Please send a direct message, include your name and address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d6303…

1

forum icon

New to the Community?

Start Here