Dual SIM supported by most except Xfinity

While eSIM technology has been around since 2016-2017 and dual SIMs have existed even longer in mobile phones, why is it that Xfinity is one of the only carriers that does not allow 2 lines on 1 phone?

It's easy to say, "dual SIMs are not supported", but they actually are. Why won't Xfinity allow something so useful? Why are many other carriers supporting this but not Xfinity?

Xfinity, please fix this because it's not an issue and it just makes you look archaic.

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DreamSayerZ

Problem Solver

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972 Messages

19 hours ago

@user_acrzz7 You should check this support document for some clarification on the rule; https://www.xfinity.com/support/articles/what-are-sims-how-do-they-work

At this time, Xfinity only supports one mobile service (Xfinity Mobile, Comcast Business Mobile, or NOW Mobile) per device, even if you have a dual SIM device. However, dual SIM functionality can support adding a second line from another domestic service provider or a local data plan if you’re traveling outside of the country.

Note: Your phone must be unlocked to use its dual SIM functionality with another service provider.

(edited)

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user_acrzz7

Visitor

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9 Messages

I've been asking Xfinity for more than a year but still get the same reply, "We don't support more than one line per device at this time". How long is "at this time"? Is it forever? Next year? Any updates?

When will Xfinity join carriers such as AT&T, T-Mobile, Verizon, Mint Mobile, Total Wireless, Metro, etc., and allow this incredibly useful feature? This is not new technology but Xfinity insists on remaining in the dark ages in regard to current mobile phone capabilities.

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14 hours ago

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XfinityQue

Official Employee

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537 Messages

13 hours ago

user_acrzz7, hello there and thanks for reaching out. I completely understand your concerns and frustrations with this. As things continue to change, it is something that I am positive we can do if not now, in the future.

To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further. I'd like to gather more information from you regarding this. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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user_acrzz7

Visitor

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9 Messages

12 hours ago

Hi, if it's available, I'd like to change my user name to [Edited: Personal Information]

Thank you.

Note: This comment was created from a merged conversation originally titled Change user name

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user_acrzz7

Dual SIM supported by most except Xfinity

DreamSayerZ

user_acrzz7

XfinityQue

user_acrzz7

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