Visitor
•
9 Messages
Dual SIM supported by most except Xfinity
While eSIM technology has been around since 2016-2017 and dual SIMs have existed even longer in mobile phones, why is it that Xfinity is one of the only carriers that does not allow 2 lines on 1 phone?
It's easy to say, "dual SIMs are not supported", but they actually are. Why won't Xfinity allow something so useful? Why are many other carriers supporting this but not Xfinity?
Xfinity, please fix this because it's not an issue and it just makes you look archaic.
DreamSayerZ
Problem Solver
•
972 Messages
11 hours ago
@user_acrzz7 You should check this support document for some clarification on the rule; https://www.xfinity.com/support/articles/what-are-sims-how-do-they-work
At this time, Xfinity only supports one mobile service (Xfinity Mobile, Comcast Business Mobile, or NOW Mobile) per device, even if you have a dual SIM device. However, dual SIM functionality can support adding a second line from another domestic service provider or a local data plan if you’re traveling outside of the country.
Note: Your phone must be unlocked to use its dual SIM functionality with another service provider.
(edited)
1
0
XfinityQue
Official Employee
•
537 Messages
5 hours ago
To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further. I'd like to gather more information from you regarding this. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0
user_acrzz7
Visitor
•
9 Messages
4 hours ago
Hi, if it's available, I'd like to change my user name to [Edited: Personal Information]
Thank you.
3
0