L

Visitor

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1 Message

Wednesday, January 8th, 2025 10:54 PM

Don't fall for their trade-in upgrade SCAM

This will be the first and last business between me and Xfinity for mobile upgrade. I will go through Apple directly from now on. Fall for the early Black Friday SCAM trade-in because my company offered $50 if I had an iPhone. Upgrade to iPhone 16 Pro and trade in my current device (Pixel 8 w/ 265 GB). Drop off the device at USPS on 11/5 and show delivered on 11/8. This is SCAM practice as the status on Xfinity says my device is being sent back. Assure has no idea where my phone is. I have the USPS receipt that I drop off and proof of delivery. Come January, I have to pay the remainder balance on my Pixel phone. At this point, I will take my business elsewhere. 

Two thumbs up for pulling off the best SCAM.

Official Employee

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2.3K Messages

11 days ago

 

lvang152
 

I'm sorry to hear about your experience and understand how frustrating this must be. To better assist you and review your trade-in situation, please send us a direct message with your full name and service address.

To send a direct message:

  1. Make sure you’re signed in.
  2. Click the Direct Messaging icon located in the top right corner next to the bell.
  3. Send your message to Xfinity Support.

We’re here to help and will do our best to resolve this matter for you as quickly as possible. Looking forward to assisting you further.

 

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