Visitor
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1 Message
Don't fall for their trade-in upgrade SCAM
This will be the first and last business between me and Xfinity for mobile upgrade. I will go through Apple directly from now on. Fall for the early Black Friday SCAM trade-in because my company offered $50 if I had an iPhone. Upgrade to iPhone 16 Pro and trade in my current device (Pixel 8 w/ 265 GB). Drop off the device at USPS on 11/5 and show delivered on 11/8. This is SCAM practice as the status on Xfinity says my device is being sent back. Assure has no idea where my phone is. I have the USPS receipt that I drop off and proof of delivery. Come January, I have to pay the remainder balance on my Pixel phone. At this point, I will take my business elsewhere.
Two thumbs up for pulling off the best SCAM.
XfinityAirelle
Official Employee
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2.4K Messages
2 months ago
I'm sorry to hear about your experience and understand how frustrating this must be. To better assist you and review your trade-in situation, please send us a direct message with your full name and service address.
To send a direct message:
We’re here to help and will do our best to resolve this matter for you as quickly as possible. Looking forward to assisting you further.
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user_w3mctx
9 Messages
1 month ago
I am also in the same boat. Sent my perfectly fine old iPhone 14 pro on Jan 6( took the photo of phone condition before shipped). Today I received an email that my trade in is rejected due to serial number mismatched which is a lie. Beside USPS tracking showed me my package sat in their transit center in Lewisville since Jan 12 and no further updates. I am very confused and felt like i am scammed. Now xfinity told me they will send back the old phone. According to all the posts here, now i am having concerns that i am going to lose my good condition phone and paying bills for upgraded phones without credit.
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user_5v6gf5
4 Messages
1 month ago
I have the same problem!!! Xfinity did the iPhone 16 promo and we trade in the 15. Had yo go to the police dept cause they said it was delivered and wasn't. Then finally got the phone, and it was too late to send the old one back. Got an extension and the label wouldn't scan. It finally got sent and now I've been charged for BOTH phones PLUS and extra phone line. I quit paying bc they wouldn't fix it and for the past 3 days I've called to try to pay (I work for stellantis and I've been laid off through all of this) and they told me Friday to pay $1095 to turn back on. Then when I tried to pay that amount on Tuesday I'm told $27××.×× something. Go to the store to try to pay, it's 1493!!! So I get the money and call to pay today, it's $31××.××!!!! I've been with xfinity for 10+ years, and I'm appalled. No, I'm pissed
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j_f1
Contributor
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51 Messages
1 month ago
Same here. Traded in 2 S22's on a couple S24's back in October. Called after the obligatory waiting period that they stated at the time that it could take up to blah blah blah like 90 days or something ([Edited: "Language"] goal from the get go). Was sitting forever in shipment received status without movement for over 3 months.
First call to customer circus tried to tell me it's Assurant's problem, well I didn't cut a contract with them, I'm doing business with Xfinity, and was then promised a credit on my bill, which didn't happen. Second lie to my face.
Second call got me one month credit for each traded in phone with "assurances" it would be handled before next billing cycle, whether they approve the phone or not. I got a ticket number, a lot of good that did no one's talked to me in over a month. Total customer ghosting.
Now, just today, one of the two trade ins apparently went thru and I got 6 months of credits all at once. Nothing on the second one yet.
I've had my letter to my state's attorney general office already penned for a month and my finger on the send button, but so far I keep getting a silly little trickle of results in my favor, as if it's acceptable, like a D-minus is a passing grade in school.
Wouldn't be the first time with this company I've gone on record against them. Maybe I'll get the second phone's credits post haste. It's truly out of control at the mothership, yet again, ala the bad old Comcast days, they keep finding new ways to make trusting them impossible.
Samsung's trade in program used Assurant too, and there's rafts of problems posted for same, tho I didn't have any issue for 2 phones and 2 tablets for it, but one time with Comcast, I mean, Xfinity, and I got [Edited: "Language"], and they get a unauthorized loan from me for 6 months on money due to me.
I know I won't be fooled by any offer like this again if Assurant or Xfinity is involved.
(edited)
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