Don't fall for their trade-in upgrade SCAM

This will be the first and last business between me and Xfinity for mobile upgrade. I will go through Apple directly from now on. Fall for the early Black Friday SCAM trade-in because my company offered $50 if I had an iPhone. Upgrade to iPhone 16 Pro and trade in my current device (Pixel 8 w/ 265 GB). Drop off the device at USPS on 11/5 and show delivered on 11/8. This is SCAM practice as the status on Xfinity says my device is being sent back. Assure has no idea where my phone is. I have the USPS receipt that I drop off and proof of delivery. Come January, I have to pay the remainder balance on my Pixel phone. At this point, I will take my business elsewhere.

Two thumbs up for pulling off the best SCAM.

Responses

XfinityAirelle

Official Employee

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2.3K Messages

25 days ago

lvang152

I'm sorry to hear about your experience and understand how frustrating this must be. To better assist you and review your trade-in situation, please send us a direct message with your full name and service address.

To send a direct message:

Make sure you’re signed in.
Click the Direct Messaging icon located in the top right corner next to the bell.
Send your message to Xfinity Support.

We’re here to help and will do our best to resolve this matter for you as quickly as possible. Looking forward to assisting you further.

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user_w3mctx

8 Messages

7 days ago

I am also in the same boat. Sent my perfectly fine old iPhone 14 pro on Jan 6( took the photo of phone condition before shipped). Today I received an email that my trade in is rejected due to serial number mismatched which is a lie. Beside USPS tracking showed me my package sat in their transit center in Lewisville since Jan 12 and no further updates. I am very confused and felt like i am scammed. Now xfinity told me they will send back the old phone. According to all the posts here, now i am having concerns that i am going to lose my good condition phone and paying bills for upgraded phones without credit.

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user_mmgv4i

5 Messages

This is exactly what you can expect. They have had mine since the end of September. Still nothing despite many, many hours on the phone. A class action lawsuit is forthcoming.

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4 days ago

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XfinityTony

Official Employee

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1.3K Messages

@user_mmgv4i, hi! I am sorry to hear that your trade-in is still not process. We are going to get this figured out. Please, send a DM to Xfinity Support with your full name and address. Thank you.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

•Click the "New message" (pencil and paper) icon

•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

•Type your message in the text area near the bottom of the window

•Press Enter to send your message

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2 days ago

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