Visitor
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1 Message
Don't fall for their trade-in upgrade SCAM
This will be the first and last business between me and Xfinity for mobile upgrade. I will go through Apple directly from now on. Fall for the early Black Friday SCAM trade-in because my company offered $50 if I had an iPhone. Upgrade to iPhone 16 Pro and trade in my current device (Pixel 8 w/ 265 GB). Drop off the device at USPS on 11/5 and show delivered on 11/8. This is SCAM practice as the status on Xfinity says my device is being sent back. Assure has no idea where my phone is. I have the USPS receipt that I drop off and proof of delivery. Come January, I have to pay the remainder balance on my Pixel phone. At this point, I will take my business elsewhere.
Two thumbs up for pulling off the best SCAM.
XfinityAirelle
Official Employee
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2.3K Messages
25 days ago
I'm sorry to hear about your experience and understand how frustrating this must be. To better assist you and review your trade-in situation, please send us a direct message with your full name and service address.
To send a direct message:
We’re here to help and will do our best to resolve this matter for you as quickly as possible. Looking forward to assisting you further.
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user_w3mctx
8 Messages
7 days ago
I am also in the same boat. Sent my perfectly fine old iPhone 14 pro on Jan 6( took the photo of phone condition before shipped). Today I received an email that my trade in is rejected due to serial number mismatched which is a lie. Beside USPS tracking showed me my package sat in their transit center in Lewisville since Jan 12 and no further updates. I am very confused and felt like i am scammed. Now xfinity told me they will send back the old phone. According to all the posts here, now i am having concerns that i am going to lose my good condition phone and paying bills for upgraded phones without credit.
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