Don't fall for the free iPad

Like some other users, I was offered a 'free' iPad on the Xfinity chat when trying to get a new bundle plan for my cable. Come to find out there is a mobile line on the iPad, even though there was no mention at all about a mobile line when I spoke in the chat with the agent, so it is not free. I went to the local Xfinity store for some in person help, and they said that the manager would most likely be able to do something about returning the iPad since I was unaware that there was a mobile line on it and was never told by the chat agent. But, the manager was 'at a meeting' and they didn't know when he would be back so they gave me the customer service number to call. The agent at the store told me it was past the return date, but nothing was impossible and that the manager could most likely help me if he was there. Since he wasn't, I should definitely call customer service. It was a different number than the 1-800-xfinity number and the agent at the store said someone at the other number would definitely be able to help. When I spoke with customer service they told me that it was too late for them to do anything even though I've been a decades long customer with Xfinity and it was the first month that the mobile line was showing up on my bill and have not even used the ipad. Do not fall for anything that you are told is free from Xfinity because there's always a catch.