Dispute

Over a month ago I disputed false charged on my account. I have spent relentless hours on hold, excessive dropped called on a daily basis. I was injured and hospitalized over two months ago, it has been absolutely agonizing in all attempts to seeking customer service support from xfinity. Each agent that I have spoken to failed to be accountable. I have constantly been transferred to the wrong department each week for several months with getting escalations addressed. The phone that was returned is still on my account. Many agents are not even able to understand basic English which has contributed to the excessive time on the line. Often I have experienced unacceptable conduct from agents making personal statements and denying essential rights to receiving customer service support. There have been numerous accounts where agents have assured me that this mattered would be resolved within one hour and in some instances I was informed two hours that SIM card would be activated. There has been zero accountability from the agents and this company. All attempts to escalate threes challenged continue to be unsupported.I have additionally tried to get assistance at the Xfinity store. There has been no resolve. In addition to all of this I have been charged for services that I have not been able to access and denied activation of SIM card after my phone was repaired. I have contacted corporate headquarters, however thes incidents were not attended to in any professional capacity. Please help to resolve this nightmare of unprofessional customer service.