Visitor
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1 Message
Dispute over a single - day roaming charge of $1908
I am filing a formal complaint against Comcast / Xfinity Mobile regarding unreasonable and unexpected pay-per-use international data roaming charges totaling $1,908.65 assessed on my account, followed by an improper service suspension and forced payment plan arrangement without my agreement.
1. Background & Context of the Dispute:
While driving along a transit route through Canadian territory en route to Rochester, NY, automatic data roaming occurred on a line on my account. At no point was I aware that standard pay-per-use rates ($0.30/MB) were actively accumulating, rather than a reasonable flat-rate daily pass or monthly add-on (such as Xfinity’s $10/day Global Travel Pass or $5/month Canada Pass). The data consumed was background transit traffic rather than intentional high-volume usage.
I am requesting that this issue be looked into for resolution.
Thanks
XfinityKei
Official Employee
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2.9K Messages
1 hour ago
@user_x70z8b We can take a look at your plan and go over those charges with you.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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