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10/26/2026 9:28 AM

Dispute over a single - day roaming charge of $1908

I am filing a formal complaint against Comcast / Xfinity Mobile regarding unreasonable and unexpected pay-per-use international data roaming charges totaling $1,908.65 assessed on my account, followed by an improper service suspension and forced payment plan arrangement without my agreement.

1. Background & Context of the Dispute:
While driving along a transit route through Canadian territory en route to Rochester, NY, automatic data roaming occurred on a line on my account. At no point was I aware that standard pay-per-use rates ($0.30/MB) were actively accumulating, rather than a reasonable flat-rate daily pass or monthly add-on (such as Xfinity’s $10/day Global Travel Pass or $5/month Canada Pass). The data consumed was background transit traffic rather than intentional high-volume usage.

I am requesting that this issue be looked into for resolution.

Thanks

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