Discrepancy between Xfinity app showing phones unlocked and carrier lock:sim locked message on iphones

I recently activated two iPhone 17 pros. The Xfinity app shows the two phones unlocked but the two phones show carrier lock: sim locked message under iPhone settings. I’ve called Xfinity Mobile and also chatted Xfinity assistant the last two days and my issue is still not resolved. Can someone from the Xfinity Mobile unlock team assist?

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XfinityQuemekia

Official Employee

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1.6K Messages

26 days ago

Hi there @user_6t3vwa, when it comes to unlocking your Xfinity Mobile device, you just want to make sure it checks a few quick eligibility boxes first. I've included a link below with more information. Let us know if your device is eligible.

How do I unlock my Xfinity Mobile phone?

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user_6t3vwa

Visitor

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2 Messages

The only rule not yet met is the two Iphones have not been activated for at least 60 days. I will follow up after 60 days.

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21 days ago

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XfinityRoberto

Official Employee

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2.6K Messages

I see. Yes once the 60 days have been met, then the it will change your status for the devices.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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19 days ago

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Devices

user_6t3vwa

Discrepancy between Xfinity app showing phones unlocked and carrier lock:sim locked message on iphones

XfinityQuemekia

user_6t3vwa

XfinityRoberto

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