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I got new phones for my family on a 24 month plan. When I receive the the phone's my bill was 5200 dollars and it wouldn't allow me to pay my regular monthly bill and needed to pay it in full . I spent hours with customer service trying to fix the issue but them couldn't help. Now xfinity has cancel my service telling me I can go on a 12 month plan and we will lose all are phone numbers or we can wait until the corporate teams will look into the problem in a week.

My wife works from home

and can't talk to hers clients for a week!!!

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XfinityBillie

Official Employee

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3.9K Messages

2 months ago

user_163148 Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand how frustrating this has been and would love the opportunity to take a look at the ticket and see if we are closer to a resolution for you. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
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Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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XfinityBillie

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