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user_jhqlo0
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10/17/2026 8:25 AM

Device Unlock CHAOS

I really really dislike u guys. I want my device detached. never had an account. I am the legitimate owner of this phone. I have never had an account with Xfinity. When I called to request a device unlock, the support agent mistakenly linked my personal phone's IMEI to my roommate's unpaid account due to a shared address. Xfinity is now holding my property hostage for a third party's debt. i spent 3 days on the phone with them and finally they promised a code for me. Then canceled it without informing me and no I'm at it again. This company is giving me the worst chest pains lateley, I'm so so serious. I cant handle it.

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2 hours ago

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XfinityBenjaminM

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2 hours ago

 

user_jhqlo0 Hello! Thank you for reaching out. We understand you own the phone now. Did you purchase it from a third party? That would really be the only reason you would have had to contact Xfinity Mobile to request a device unlock. We are only able to unlock a device if the request is coming from the person who owned the Xfinity Mobile account when the device was originally purchased. 

 

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