Device trade in

I sent my device to you and tracking shows it was received Dec 11, yet here we are at def 18 and status so shows not received. How long does this take? I want my trade it in credit on my new phone so I won't get charged extra on my bill

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XfinityThomasD

Official Employee

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1.1K Messages

2 months ago

user_xtx3hb Thanks for posting on our Forums. Were you able to have your questions answered already? I'd recommend contacting our full XM Department (either by phone at 1-888-936-4968, or by chat using this link https://www.xfinity.com/xfinityassistant/?channel=xMobile) since we are still limited with our access to XM accounts on this platform.

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yin19910209

1 Message

1 month ago

I have the same issue here. I sent 2 trade in phones in Dec 3. And both of them were received in Dec 7. For now I only received credit for one phone. I don't hear any updates for the other phone. I called and chatted with multiple agents. The answer I got is not consistent. Someone said it's still on the way. Someone said it's already verified and waiting to be grey out. Can I have anyone to take a look and?

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XfinityMartyR

Official Employee

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1.7K Messages

yin19910209 I'd recommend reaching back out to the Xfinity Mobile Team directly, to have an investigation opened for that second device.

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1 month ago

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user_xtx3hb

Device trade in

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