Device trade in payment plan

Question

I am a new customer and got approved for 5 lines but got 0 in financing available for device payment plans despite having a very high credit score just trying to figure out how we can run soft credit check again and fix the issue but customer service has been horrible and not helpful.

user_c0r60n · Answer

I am trying to establish a new Xfinity Mobile account with a trade-in. My external credit score is 811 and the system successfully approved me for 5 lines. However, the equipment financing limit (DPP) is incorrectly locked at $0. Phone support told me I have to 'wait 6 months' and submitted a ticket, but this is a known automated tiering glitch on an account with top-tier credit. I need this escalated to the Mobile Credit Operations teamfor a manual tier/DPP limit override so I can complete my device order. Please send me a secure Modmail/Direct Message link to provide my account info.

Devices

user_c0r60n

Device trade in payment plan

user_c0r60n

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