Device refused at delivery – marked received by mistake – line activated & being billed

Hi,

I ordered a device through Xfinity Mobile. The package was refused/rejected at the door by my wife. I never took possession of the phone.

I accidentally clicked “I received it” in the app, which caused the line to activate and billing to start. I do not have the device.

I need help to:

Confirm the delivery was refused with the carrier

Reverse/cancel the activation

Stop and remove the device charges

Either re-ship or cancel the order under the 14-day window

Please assist or open a ticket for the Mobile shipping/billing team.

Thank you.