Visitor
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1 Message
Device Promotion Issue
I traded in 2 phones back in October and I received an email saying my phones were accepted and I would receive $1099.99 in credits and $600 in credits towards 2 new iPhone 17 pros. I have no received the proper credits towards my account for the last 7 months. I have called almost every month, I have went in store and nobody can correctly fix my account. This has been extremely frustrating and I need someone to please resolve this issue so I don’t have to call every month and waste multiple hours on the phone.
XfinityMarshante
Official Employee
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1.1K Messages
10 hours ago
Hello @user_1pyhyb, thank you for taking the time to leave a post. Sorry, this has been such an ongoing experience for you; it’s completely understandable to feel frustrated after putting in so much time and effort without getting a clear resolution. Having to call and visit the store without answers repeatedly can be exhausting. This is definitely not the experience we want you to have, and your concerns truly matter to us. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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