Visitor
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5 Messages
Device Payment Plan Statement
I have been trying to get DPP statement since 2 months now, called more than 20 times, visited 2-3 stores, I still didn’t get it yet. Why is it that difficult to get the same statement that you also need when someone switches in to xfinity from another provider, Is this a kind of vendetta?
XfinityBrianH
Official Employee
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2.5K Messages
4 hours ago
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user_wyt7a1
Visitor
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5 Messages
42 minutes ago
I wish it was actually that easy, that you made it sound like. Call any of you stores and ask them, Can they do it for a customer, the answer is NO, WE Don’t have the access, call your customer care and they say will say you will receive it in 7-10 business days. And the customer waits foe 10 days, then when nothing arrives, the other agent says I don’t see any tickets raised 😂 I am not sure how Xfinity is trying to stay in market, you don’t deserve to be, you offer the services you can’t provide.!! Your customer care [Edited: "Language"], they push you to go to the store, store says call the customer care.!! I am really sorry for myself that I choose Xfinity, I wish my apartment let me use some other provide I would have removed Xfinity Internet too!!!
(edited)
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user_wyt7a1
Visitor
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5 Messages
17 minutes ago
I tried everything, even raised an FCC complaint, Dispute and what not. Xifinity will not stay longer, trust me!!
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user_wyt7a1
Visitor
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5 Messages
17 seconds ago
You don’t want but the company doesn’t care about the customers, and nobody raises tickets there, they just say and pretend, one girl told me that she can’t provide me with a ticket # but she saw the team sending me the document, whatever she saw was a lie too!!
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