Device Payment Plan Statement

Question

I have been trying to get DPP statement since 2 months now, called more than 20 times, visited 2-3 stores, I still didn’t get it yet. Why is it that difficult to get the same statement that you also need when someone switches in to xfinity from another provider, Is this a kind of vendetta?

XfinityBrianH · Answer

user_wyt7a1 Thank you for reaching out with your concerns. You can view your Device Payment Plan balance by logging into your account online and following these instructions:

Log into Xfinity using a Primary or Manager Xfinity ID.

Go to Billing & Pay in the top menu and select View Bill & Transaction History.

Select Bill Details to see your current charges.

Under Current Statement, click Statement PDF to download and view your full monthly bill, which lists your device installment balance and remaining payments.

user_wyt7a1 · Answer

I wish it was actually that easy, that you made it sound like. Call any of you stores and ask them, Can they do it for a customer, the answer is NO, WE Don’t have the access, call your customer care and they say will say you will receive it in 7-10 business days. And the customer waits foe 10 days, then when nothing arrives, the other agent says I don’t see any tickets raised 😂 I am not sure how Xfinity is trying to stay in market, you don’t deserve to be, you offer the services you can’t provide.!! Your customer care [Edited: "Language"], they push you to go to the store, store says call the customer care.!! I am really sorry for myself that I choose Xfinity, I wish my apartment let me use some other provide I would have removed Xfinity Internet too!!!

(edited)

user_wyt7a1 · Answer

I tried everything, even raised an FCC complaint, Dispute and what not. Xifinity will not stay longer, trust me!!

Devices

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Device Payment Plan Statement

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