Visitor
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1 Message
Device Payment Plan eligibility
i'm having issues with Device Payment Plan eligibility, ive been a customer with Xfinity for over 4 years and some how im not qualified for DPP Xfinity customer service is not able to help me. they are not giving me a straight answer, credit score is outstanding and not frozen, please help I hate to leave to Verizon.
XfinityRay
Official Employee
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4.3K Messages
4 hours ago
Hi there, @user_a3r1bf! Thanks for taking the time out of your day to reach out about getting a new device. We appreciate your business over the last 4 years and are glad to help. When you reached out, did you go through a credit screening with an agent? That will sometimes increase your Device Payment Plan limit.
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