Hello, @user_genk20 have you followed these steps to unlock your phone:
To unlock your Xfinity Mobile phone, ensure it has been activated for at least 60 days, is paid in full, and has no past-due balance. If eligible, your phone typically unlocks automatically within 48 hours. For Apple phones, no unlock code is needed; they unlock via updates. For newer Android phones (2022 or later), restart the phone after meeting requirements. For older Android phones, you will receive an unlock code via email. Insert a new SIM card, enter the unlock code when prompted, and tap "Unlock" to complete the process.
Once you receive the unlock code, insert a new SIM card, enter the code when prompted, and tap "Unlock." If issues arise, contact your carrier for assistance.
XfinityThomasC
Official Employee
•
3K Messages
1 day ago
Hello, @user_genk20 have you followed these steps to unlock your phone:
To unlock your Xfinity Mobile phone, ensure it has been activated for at least 60 days, is paid in full, and has no past-due balance. If eligible, your phone typically unlocks automatically within 48 hours. For Apple phones, no unlock code is needed; they unlock via updates. For newer Android phones (2022 or later), restart the phone after meeting requirements. For older Android phones, you will receive an unlock code via email. Insert a new SIM card, enter the unlock code when prompted, and tap "Unlock" to complete the process.
For more details see: https://www.xfinity.com/support/articles/eligible-to-unlock-phone
Here are the steps for major carriers:
Once you receive the unlock code, insert a new SIM card, enter the code when prompted, and tap "Unlock." If issues arise, contact your carrier for assistance.
For more details see: https://www.xfinity.com/support/articles/how-to-unlock-phone-from-other-carriers
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