Visitor
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2 Messages
Device needs to be manually added?
I have confirmed on my device physically, through my previous carrier, and through installing Esims from other carriers that my device is unlocked but in Xfinity's system it shows my device is not unlocked. I was told it may have to be manually added IMEI wise but customer support isn't any help. I'm trying to activate before I lose the "line on us" promo.
XfinityThomasB
Official Employee
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2.5K Messages
2 hours ago
user_jldpqv There is traditionally not an option to manually add an IMEI id. I have included the IMEI check here below, and that would be the system that is used to authenticate the ability to migrate a device to our network. If you are showing the device is not unlocked, you would need to circle back with original provider to further investigate.
https://www.xfinity.com/mobile/byod/compatibility/imei
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