Device Malfunction

my wife's device completely stopped working before her contract was over and before the device was paid off. It was still under manufacturers warranty and Samsung, as well as xfinity would do nothing to help. We are in an emergency and need a device NOW in order to handle everything we are obligated to attend to. The device needs replaced. Period. We've been customers for over 15 years and never see any assistance, benefits, or rewards. Your supplied device to a customer FAILED. You are responsible to provide a new one, and quickly. With the information included have documented of the previous trials that xfinity has put us through, you are fortunate i do not federally report you an file a formal complaint. Show some integrity and uphold your end of our carrier/customer relationship for once.