Visitor
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1 Message
Device credits not showing up on bill
We are not seeing the promised device credits listed on our bill. Can someone look into this? It appears we are being overcharged. We were promised that if we switched from another mobile company and signed up for 24 month payments we would receive monthly device credits for both phones. Currently being charged the full amount with no credits.
XfinityThomasB
Official Employee
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2.7K Messages
4 months ago
user_02y10t Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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user_e10374
Visitor
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1 Message
8 hours ago
I am having the same issue and have never gotten an answer to my issue.
Back in September 2025 I purchased a new iPhone 17 from Xfinity which was ordered via an Xfinty calling me with a discount of $400 paid as a monthly bill credit over 24 months. Xfinity's offer conditions on their webpage state:
"Offer ends 10/9/25. Requires qualifying phone trade-in, and purchase of any new eligible Apple phone while supplies last, a 24-month Xfinity Mobile Device Payment Plan Agreement (“Device Agreement”), and 1) activation of new Xfinity Mobile Premium Unlimited line within 30 days of phone purchase date or 2) phone upgrade on an existing Xfinity Mobile Premium Unlimited line and activation of phone on that line within 15 days of order."
So, I ordered the phone and upgraded to Premium Unlimited complying with all the offer conditions, but somehow the device credit discount has never been credited to my bill. It has been 7 billing cycles including the first equipment billing with the taxes and never a credit applied.
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