Visitor
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1 Message
Device compatibility and activation
I just purchased an internet plan, and wanted to accept the 1 year of free mobile data offer. I have a Samsung Galaxy s23 ultra. And when checking the IMEI number during the activation process it says it's compatible one moment, but not the next. I haven't received or set up my router yet however, so I am not sure if that's required to activate the mobile deal. If I can even use it on my device.
XfinityMelinda
Official Employee
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454 Messages
1 month ago
Hello @JamesonDC, and thank you for posting on our Xfinity Community Forum, and welcome to the Xfinity family! We're excited to hear you're looking to take advantage of our free mobile line offer. 😀
Have you already checked your device using our IMEI compatibility checker? You can do so here: https://www.xfinity.com/mobile/byod/compatibility/imei.
Also, is this your first time signing up for Xfinity Internet, and did you select an Internet plan with speeds of at least 300 Mbps? That's the minimum speed tier required for the free Mobile Select line offer. You can learn more about Xfinity Mobile and offer eligibility here: Xfinity Mobile.
Let us know what you find, and we'll be happy to help!
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