Visitor
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1 Message
Device added to my plan don’t have it
I have been with Xfinity for just about 2 years now. When we switched from Verizon they had a buy one get one on the iPhone 16 we did this deal and sent in both of our old phones. Our bill was fine until a year into our service when a device was added to our plan that we pay $42.62 for with a phone number we’ve never had. It’s now been almost a year of dealing with this issue and it is still not fixed. I’m still paying for a device we do not have an a number we’ve never had when you call that number it’s not even in service.
At this point I’m about to switch back to Verizon.
XfinityDuron
Official Employee
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1.2K Messages
17 hours ago
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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