1 Message
Deprovision Xfinity Mobile App
I need to have my xfinity mobile app deprovisioned. My roommate has access to the app and I've changed my password several times and she still is able to log in and mess with stuff. I need to have everyone logged out of the app and made to re login with a new password.
XfinityAlyssaA
Official Employee
•
1.5K Messages
26 days ago
Good evening @user_9aatku, and thank you for reaching out to our dedicated Communities team, we appreciate it! I'm sorry to hear that your roommate is logging in to your mobile app and messing with stuff even after changing your password several times.
I would recommend reaching out to our dedicated and amazing Customer Security Assurance (CSA) team. They can be contacted directly at 1-888-565-4329 and their hours of operation are 8:00am - 12:00am EST, 7 days a week.
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