Visitor
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2 Messages
Denied financing for new phone
I have a credit score over 800. I attempted to apply for financing but forgot my credit is frozen with each agency to prevent fraud. I lifted each freeze but am still being denied. I’ve never experienced anything like this and staff at Xfinity aren’t able to help. What can I do?
DreamSayerZ
Problem Solver
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1.1K Messages
15 hours ago
You should wait a few days and try again. It can take up to 24 hours for lender systems to update.
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XfinityBrianH
Official Employee
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2.4K Messages
11 hours ago
user_wxon65 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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