Visitor
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1 Message
Delayed Order - Trade In Pending
I ordered an iPhone 17. It shipped on 9/2 and has been stuck in West Virginia since 9/3. I have to send my phone in for a trade-in, and it has to be received by 9/23. What am I supposed to do if I don’t receive my new phone in time to mail my current phone in by the deadline?
XfinityJon
Official Employee
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1.9K Messages
1 month ago
Good afternoon user_657fn0. We appreciate you reaching out here through the Xfinity Community Forums. I will be happy to look into this further for you. In this case, I will need some information, which will need to be sent by a direct message.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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