Visitor
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1 Message
Deceptive promotion and billing practices
I intend to file a lawsuit against Xfinity mobile for deceptive promotion and billing practices as well as misrepresentation and breach of privacy. The customer service to resolve my issues over the entire time I have been a customer has been useless and highlights how fraudulent this company is. I was promised a trade in cell phone for no cost but have been billed for the phone despite assurances from numerous agents that I would get a credit for the device. My bill is never consistent t and goes up for no reason. Now Xfinity is telling me I don’t even have a mobile account with them. To top it off Xfinity shared my personal account data breaching my privacy. Every time I call to speak to an agent, they cannot or will not resolve the issue and disconnect the call instead.
XfinityTommy
Official Employee
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2.7K Messages
3 months ago
user_z59i0r
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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user_sea7je
Visitor
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2 Messages
21 hours ago
we have the same issue. We were promised that our last bill from the previous provider will be paid in full, and for us to receive two $500 gift cards. It’s been 9 months since we mailed our phones to Xfinity. At first they said they got it and just to be patient. Now they’re claiming they never got it 7 months later. I’m not sure how this is legal , it’s clearly a scam. We mailed a brand new iphone 16. I’m planning to file a lawsuit as well
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user_853rw3
Visitor
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4 Messages
6 hours ago
I have the same issue's as well! We should all communicate about these issues and go after them. This is not ok. I am paying double what I should be paying monthly due to their so called "free devices" promos just another company that only cares about money
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