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rbzelmo
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Thursday, December 5th, 2024 2:53 PM

Data usage

I have two phones on the monthly 1GB plan.  I never get anywhere near the limit as I am diligent about making sure I am on WiFi if using data.

One day last week I checked my status and found I had used .75 GB overnight.  The phone was sitting next to the router so there would not have been a problem there.  I also don't allow anything to update automatically so I am at a loss as to what would have used the data.  I hadn't cleared the data usage history on the phone for a while  so that was no help.  Usage has been back to normal since that one incident.

Anybody else have something like this happen or have ideas on what could have caused this?

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8 days ago

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XfinityKassie

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8 days ago

 

rbzelmo Good morning! Thank you for reaching out to our Community Forums Team regarding your cell phone data. I can see how this would be a concern, and want to help you identify what could have caused the usuage. Have you had a chance to check if your internet services were down at any point during the evening, that would have caused your phone to get kicked off of Wi-Fi? 

 

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rbzelmo

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I am not aware of any disruption in internet services, but that is not surprising in that I would have been asleep.  I say that because I received an email from  support@xfinitymobile.com at 1:46 am on 11/29/24 advising me that I had used more than 50% of my monthly data.  It is my understanding that the warning would have been sent as soon as the 50% level was reached.  Is that correct?  Do you have a way to check to see if your internet service had problems in my area on 11/28 into 11/29?

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8 days ago

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XfinityKassie

Official Employee

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1.4K Messages

 

rbzelmo Yes, I can check for you! Can you please send a Direct Message with your name and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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rbzelmo

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Message has been sent.

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8 days ago

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XfinityKassie

Official Employee

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1.4K Messages

 

rbzelmo Thank you! I have received your DM, and look forward to working with you today! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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