Regular Visitor
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19 Messages
data not working
Last night I tried to use the data in my phone while I was out and it was particularly important..hence trying to use data. The phone would not load what I needed and I realized the data was not working.... This is not acceptable This is dangerous. I want a phone I can depend on when I am out and I could not. I know what the excuses will be. I know the drills that you all present. It is too time consuming to get through to someone and listen to all the canned responses to try and get an answer. The answers are always teh same. Always the same drill. Totally unacceptable. Other people with different carreirs don't have this problem, Very unhappy. You put me at risk IMO.
XfinityKassie
Official Employee
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2.1K Messages
3 days ago
@user_MG3628 Good morning! We appreciate you reaching out to our Xfinity Forums Team for assistance with using your data connection on your phone. I hear where you are coming from in wanting to make sure your phone is working properly, and can use it when you need to as intended. Can you please share what type of error you were getting, or what was happening when trying to connect using your data vs. Wi-Fi, and what kind of phone you have?
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