Visitor
•
1 Message
Damaged shipping for mobile device order
I ordered mobile device and when tracking on fedex site i saw package cannot be delivered due to damaged packing . I totally accept this package gets damaged in shipping and its not xfinity fault . But what happened after that is totally not acceptable
From last 2 weeks i have been contcting xfinity customer support and they have been horrible . No response at all . No action taken. They just want to sell some other stuff
Finally i got lady from customer support who is saying to file a police report , get pictures of damaged package from fedex .. and so on. I really got frustrated with this . I already spent enough time following this and I don't want to go through this.
Question- Do i have an option to cancel my order now and get out of this [Edited: "Inappropriate Language"]
XfinityLinda
Official Employee
•
2.6K Messages
4 hours ago
Thank you for meeting us here in our community about the damaged mobile order, @user_vh4iij. I know exactly what it feels like since I went through something similar this past winter. No worries. You've reached the right team for help.
Are you saying that FedEx kept the package since it was damaged? Did they provide you with a claim number for the report? Or did they suggest you file a claim?
0
0