Visitor
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2 Messages
Customer service
I became an xfinity customer at the beginning of September. I have contacted support several times. My sons phone was not working and I was being charged for two lines as well as two activation fees that I had already paid in store. I was only using one line which was not working and is free with my plan. I should not be paying anything. Inwas told 3 separate times that my sons phone was fixed which it wasn't and resulted in my little boy being left at school because he wasn't able to call me to let me know he had basketball practice and I needed to pick him up. I have now attempted to get my sons phone fixed which it was for 2 days now he can only text. That and they charged me a reactivation fee for a phone that should have never been disconnected. I also requested the iPhone 17 to switch to xfinity mobile and it is not even on its way! Ans they just charged me 27 dollars from xfinity mobile. Where are they getting these numbers??? Plus they are saying my sons phone is an iphone 12 when it's an 8. There billing has been. Way off, sporadic and it's scary. Are tou guys having issues with xfinity? I'm about to pull my hair out.
XfinityJamesC
Official Employee
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2.6K Messages
12 hours ago
Greetings, @Tosha.Mac! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having these issues with your phones, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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