Customer Service

Don't know who I am speaking with but I have a serious problem with a very serious complaint..

I signed up 4 a buy and get a line on December 29th 2024..

My account got so [Edited: "Language"] its not even funny..I have argued with agents who insist my name was Ashley when it is [Edited: "Personal Information"]. That my phone number did not come from xfinity when it did..I have had agents argue with me saying I never had an account..

I was gonna activate 2 iPhone 13. One was a pro max. The iPhone 13 is on my account..the agent that tried activate the pro max tried to activate an Esim in a physical SIM IMEI. which cut the service from the t-mobile phone..this person has kids and now has to rely on wifi..I was told her service would not be affected.. ive had a ton of agents who promised to give me a call back and never did.. Every single manager that has been in my account has promised a call back and I never got..

The iPhone max was deleted from my account for some reason with an E SIM card pending. I have argued with agents who tell me that this phone will only take an Esim and not physical. I broke my back and a manager promised to send me a physical SIM because I can't drive to my mom's which is where I am..then an agent argued with me about that..I later found out that you couldn't do that..

I drove a total of over an hour to get a physical sim that could not be activated because something in my account was missing. Mind you..I had to drive sitting on the edge of my spine because the rest of my spine is broken off and I have not had surgery. Tonight I called about activating the phone again and told the agent do not touch or change anything in my account because per managers one of them would deal with the phone. He kept on insisting after I told him twice. While I was on the phone I list the call and saw I had no bars and a notification saying ready to activate? [Edited: Language].. the phone that was trying to be activated was a Samsung Note 8..really ?

The phone I am currently using is an S20 ultra. I was on the phone with chat over an hour while he reconnected my phone back on the network and had to give me an Esim because my physical sim had been deactivated..the manager I just got off the phone with was rude and arrogant and told me these problems with my account was my fault and not XFINITY. [Edited: Language] My account is so [Edited: Language]up that I can't be verified to activate a SIM card and that's my fault. S phone can't be added to my account is my fault when it took ME to see that the IMEI on my account for her phone was for a physical SIM which is why her service got cut. Ive been told that the phone was disconnected from my account for her to just call t-mobile and get her service back. [Edited: Language].. she canceled the service because she was coming to xfinity. And before she did she could not use her physical SIM because XFINITY disconnected it and just left it like that and THATS MY FAULT!!!

This isn't even everything I have been through or what was said to me, or the arguments I have gotten into trying prove who i was and that I did have an account, or the various type of wrong information I have been given, or the lies that have been told, or the promises that were made and broken, or the attitudes and arguments from agents because i asked for a manager, the agents who refused to let me speak to a manager and hung up.

AND THIS IS MY FAULT..THIS IS WHAT I DESERVE FOR BEING AN XFINITY CUSTOMER WHO WAS TRYING TO BRING 2 TWO CUSTOMERS RIGHT NOW AND WAS BRINGING MY MOM OVER FROM VERIZON THIS WEEK. 

Do you realize I now have to pay out of pocket for my friend to go back to t-mobile. How's that for a head line.

XFINITY CUSTOMER PAYS FOR A BRAND NEW CUSTOMER TO GO BACK TO TMOBILE. That would be a [Edited: Language] good marketing campaign for your competitors. 

And all this started because I needed a phone and I never bought one from you..I got all kinds of attitude and disrespect from agents and managers who would only say..do you have good credit or you can't buy a phone. No one would tell me why when I asked and no one would give me information about was their anything I could do or a promotion or was there a cheap enough phone that I could buy..I was always you can't buy one..CLICK..one agent told me about buy one get one..that's a who nother story with management who argued about the cost when I had documentation in my email. 

So..here it is in a nutshell..I went through all of this and I haven't even told you everything, a phone that is not on my account and all of this is my fault WHEN ALL I WANTED WAS TO BUY A PHONE. 

[Edited: "Personal Information"]

I just checked my account and the phone that is not on my account is now on my billing twice at 25 dollars per and the manager I spoke to tonight/this morning left it like that..

What did I do to deserve this when all I wanted was a phone.