2 Messages
Customer Service
Has anyone been able to get help from an Xfinity Mobile rep? I HIGHLY recommend leaving Xfinity the first chance you get!!! I switched my mobile plan to Xfinity mobile this past Fall in order to take advantage of the iPhone trade in - I was supposed to get $700 off a new iPhone with the trade in. After 27 phone calls, 8.5 hrs on the phone, promised return calls of which I received zero!!! (accounting for the 27 total calls), ignored emails from 2 store reps (who said they'd reach out in a week - it's been over a month and they continue to refuse to reply), and an ignored email by a customer service rep in Pennsylvania - I'm still left having to pay $1000 for a new iPhone that's supposed to cost $300. Has anyone figured out how to get help? This has been the worst experience with an internet/mobile provider I have ever had, and they trap you since you have to pay for the phone outright to leave the company. Any thoughts or advice?
XfinityKrista
Official Employee
•
1.3K Messages
8 months ago
Hello @user_462zjd, thank you for taking the time to reach out on social media.
We have a specialized team of experts that are able to assist our Xfinity Mobile customers. That team can be reached at 1 (888) 936-4968 via text message and over the phone. If you'd rather chat with a Mobile expert online, that can be done through this link comca.st/3G78PAk. Here's a link to our Xfinity Mobile website https://www.xfinity.com/mobile/support.We know our customers are the best part of Xfinity and appreciate you taking the time to give us the opportunity to help.
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user_p1s4o6
1 Message
3 months ago
I am going through the same thing, even made the first payment for the promotion I was getting, and now Xfinity is charging me the total cost of the phone, bait and switch, beware of Xfinity.
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