2 Messages

Friday, January 26th, 2024

Closed

Customer Service

Has anyone been able to get help from an Xfinity Mobile rep? I HIGHLY recommend leaving Xfinity the first chance you get!!! I switched my mobile plan to Xfinity mobile this past Fall in order to take advantage of the iPhone trade in - I was supposed to get $700 off a new iPhone with the trade in. After 27 phone calls, 8.5 hrs on the phone, promised return calls of which I received zero!!! (accounting for the 27 total calls), ignored emails from 2 store reps (who said they'd reach out in a week - it's been over a month and they continue to refuse to reply), and an ignored email by a customer service rep in Pennsylvania - I'm still left having to pay $1000 for a new iPhone that's supposed to cost $300. Has anyone figured out how to get help? This has been the worst experience with an internet/mobile provider I have ever had, and they trap you since you have to pay for the phone outright to leave the company. Any thoughts or advice? 

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Retired Employee

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1.5K Messages

2 years ago

Hello @user_462zjd, thank you for taking the time to reach out on social media.

 

We have a specialized team of experts that are able to assist our Xfinity Mobile customers. That team can be reached at 1 (888) 936-4968 via text message and over the phone. If you'd rather chat with a Mobile expert online, that can be done through this link comca.st/3G78PAk. Here's a link to our Xfinity Mobile website https://www.xfinity.com/mobile/support.We know our customers are the best part of Xfinity and appreciate you taking the time to give us the opportunity to help.

 

2 Messages

I’m assuming this is a chatbot reply? You would not have made these suggestions had you any idea what Xfinity has put me through. Please familiarize yourself with my case before responding. 

Problem Solver

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1.3K Messages

@user_462zjd Terribly sorry for the frustration we've caused. Please know that all the official replies from Xfinity Employee users are not bots replies. I would really like to took more into this for and get an expert to reach out. Please send us a direct message with your full name and service address. 

I no longer work for Comcast.

Problem Solver

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1.3K Messages

 

@user_462zjd

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

1 Message

1 year ago

I am going through the same thing, even made the first payment for the promotion I was getting, and now Xfinity is charging me the total cost of the phone, bait and switch, beware of Xfinity.

Official Employee

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915 Messages

@user_p1s4o6 If you could please send me a DM with your first and last name along with your full-service address, we can get started looking into this issue for you.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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