4 Messages
Customer service chat is not resolving my billing issue. Can someone please help?
I’m writing to report an issue with my recent bill. A promo code that should have been applied to two of my devices was not applied, resulting in a charge of $29 for each device. This has happened in the past with the same two devices, and I have been credited for the incorrect charges on those occasions.
I would like to request the following:
- A refund or credit for the incorrect charges of $29 per device on this bill.
- A permanent resolution to the promo code issue to ensure it is applied correctly moving forward, so I don’t face this issue again in future billing cycles.
XfinityDilary
Official Employee
•
1.8K Messages
7 days ago
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