Customer service chat is not resolving my billing issue. Can someone please help?

I’m writing to report an issue with my recent bill. A promo code that should have been applied to two of my devices was not applied, resulting in a charge of $29 for each device. This has happened in the past with the same two devices, and I have been credited for the incorrect charges on those occasions.

I would like to request the following:

A refund or credit for the incorrect charges of $29 per device on this bill.
A permanent resolution to the promo code issue to ensure it is applied correctly moving forward, so I don’t face this issue again in future billing cycles.

Responses

XfinityDilary

Official Employee

•

1.8K Messages

2 months ago

Thanks for posting on our Community Forums, user_db150l. I'm sorry to hear about the unexpected charges and promotional discount not being applied. We'd be happy to investigate and get to the bottom of this. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

1

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user_db150l

4 Messages

@XfinityDilary I did it, I hope I can get the answer

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2 months ago

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user_db150l

Customer service chat is not resolving my billing issue. Can someone please help?

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