Visitor
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2 Messages
Current customer
We have been a customer for over a year with internet. We switched to the mobile service traded both of our phones in and bought 2 iPhone 17pros. Upon doing so we were told we would be receiving two rewards 90 days after our service. We received one and now being told the other reward is not going to happen. Go elsewhere may be cheaper but not a company who stands on what they say
XfinityMarcus
Official Employee
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2.5K Messages
6 days ago
user_vwwnzp thank you for using the Xfinity Community Forums page to reach out. We never want to hear that a promotional offer has not been honored. Were you given any specific information as to why the offer was denied? Is there a term that was not met for the offer?
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user_vwwnzp
Visitor
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2 Messages
3 hours ago
Good morning,
We were told this by a sales representative in the store before trading in both of our phones and buying the 17pro max! When speaking to customer service representatives they said one card was received and that’s all we got. I am now searching for another provider for phone and internet as we spent over $2,000 on phones and only did so thinking we would be getting the deal. Thank you for your reply
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