Visitor
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1 Message
credit
Hello, I need assistance from an escalation team regarding a device upgrade. I am trying to upgrade 4 family lines together to take advantage of current trade-in promotions, but I am hitting a $2,000 financing cap. Standard chat support tried to force a broken 3-device split order and told me a credit limit update would take 7 days, which would cause me to lose my promotions. I need an account specialist or supervisor to review my account tenure and help override or increase my credit limit so all 4 devices can be processed together in a single order.
XfinityKei
Official Employee
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2.6K Messages
1 hour ago
@user_j1gmc2 Thanks for reaching out to our team for support with your mobile account concerns.
Our apologies as we do not have the ability to increase your mobile account credit limit.
Xfinity automatically reviews customer’s account history with Xfinity to see if you qualify for more lines and DPPs (Device Payment Plan). This review uses customer tenure and billing and payment history. This is an internal review only and is not a credit check. It does not impact your credit score. If it's determined more lines or DPPs, you will get an email as along as you have opted into our marketing emails. Were you using a device payment plan for all four lines?
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