I was told to contact credit bureau to fix credit line that shows $0 which is WRONG I want to upgrade both lines on my account that are paid off to the new Samsung S25
Note: This comment was created from a merged conversation
originally titled Fix credit line
user_3u9b9o Hello and thank you for reaching out via our Xfinity Community Forums. I can certainly look into your account and help with this. Please send me a direct message with your full name and service address. Once I have that, I can review the credit lines on your account and assist with upgrading to the new Samsung S25.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_3u9b9o
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5 Messages
10 months ago
I was told to contact credit bureau to fix credit line that shows $0 which is WRONG I want to upgrade both lines on my account that are paid off to the new Samsung S25
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