New Poster
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5 Messages
Credit limit concern, can't upgrade
As the title states, xfinity credit limit to low to upgrade. Makes no sense, been a cable customer for 22 years, mobile customer for a couple months. Allowed me to get 4 new phones at sign up, and have 5 premium lines. Wanted to upgrade the 1 phone I did not do at sign up, said my limit is to low. After 3 plus hours in chats, and a call to equifax per the chat, no resolution. Equifax does not change credit, they only provide the report, so they was a wasted call. So hour 4, I called the 1 800 number, and spoke to a real person, and they explained that my xfinity credit is low considering my time with Comcast, but no way to change that limit. Need help to re-evaluate my credit. Note, I have a 770 credit score, and no major debts, house is paid off, no car payments, so not sure what the issues are.
XfinityAbby
Official Employee
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440 Messages
2 months ago
Hello @Ericandjanetlee. Thank you for reaching out on our Community Forum. I know that this can be frustrating and I would love to look into this further for you.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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