Visitor
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12 Messages
credit for returned phone
I returned an iphone, in May, and I still haven't gotten credit for it. When I call Xfinity, they tell me that there is a ticket created for the credit to be applied, as they received the phone on May 15, 2026, but that they'll just let me know, by email, when the credit is applied and no one seems to be able to get access to the information, when I call. I'm supposed to get $700.00 credited to my account, and it would surely help reduce my bill. But, how long does it take?? Also, I can't log in Xfinity Mobile Billing on my desktop, only my handheld.
XfinityRaf
Official Employee
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1.5K Messages
9 days ago
Good afternoon @user_275f55. Our team can check on your ticket to see if we can provide you an update on your refund. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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