Visitor
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1 Message
Credit $0
Upon completing my trade-in application, I was asked to go through a soft credit check. I completely forgot that my Equifax and TransUnion reports were frozen to prevent fraud. Because of that, the credit check didn’t go through properly, and now all of my promotional offers are gone, and I can no longer get the $1,100 discount.
My credit history is excellent; there’s nothing wrong with it. I’ve now lifted the freezes on both Equifax and TransUnion.
Could you please help remove the previous credit inquiry from my Xfinity account so that you can re-run the credit check and restore the promotion?
XfinityDilary
Official Employee
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2.7K Messages
7 days ago
Thanks for posting on our Community Forums for assistance, user_okkrpq. We'd be happy to help with your credit concern. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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