Visitor
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1 Message
Crazy people
Ordered phone through customer service. Supposed to have duel Sims activated on phone. Wss told the phone was free and service would be 16.95 a month. Received phone, two weeks later still no service on the phone. Had a landlines that was to be one of the Sims and a cell phone on the other, so far I have the landlines on it and the landlines is still working at the house but no cell phone transfer. I will Never deal with this again. No more xfinity for me. Please be ware they do not know what they are doing. They are finally sending me a Sim card for the cell phone line. If it doesn't work then I take the phone back
XfinityJon
Official Employee
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1.4K Messages
2 hours ago
Good afternoon user_d3amwn. You have reached the right team. I would be more than happy to provide additional assistance, and to look into this for you. I would need some additional information in order to better assist.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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