Crazy people

Ordered phone through customer service.  Supposed to have duel Sims activated on phone. Wss told the phone was free and service would be 16.95 a month. Received phone,  two weeks later still no service on the phone.  Had a landlines that was to be one of the Sims and a cell phone on the other, so far I have the landlines on it and the landlines is still working at the house but no cell phone transfer. I will Never deal with this again.  No more xfinity for me.  Please be ware they do not know what they are doing.  They are finally sending me a Sim card for the cell phone line. If it doesn't work then I take the phone back