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Momsphagetti
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Thursday, April 10th, 2025 1:47 AM

Could NOT upgrade/finance Long Time Customer

I tried to upgrade my phone for the second time today and was not allowed to finance it. I had to pay it in full. I am not sure why they supposedly review your account every six months which I’ve never been laid on a payment not one time my account is set up on auto pay for over four years now, but this is the second time now that they are saying I am eligible to upgrade my phone, but only if I pay in full. I am a loyal customer who pays on time so I just don’t understand. It is not time to say Goodbye. I also have had Xfinity Internet for at least 10 years. Which is also on auto pay for now. ✌️ 

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Updated 

5 days ago

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1

Momsphagetti

2 Messages

7 days ago

I meant for the second time this year not today. It’s beyond frustrating. 

1

XfinityChelseaB

Official Employee

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1.6K Messages

Hello @Momsphagetti, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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