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I have been a loyal customer with xfinity for over 5 years. Love xfinity, never have an issue. For the past 3 days I have been getting the run around about getting my service restored. My bill was high, I was on a payment plan, I could not pay and asked for an extension. I was told if I made a payment I could get it restored. Paid $100 and was told wait 1 hour. Never came back on. Called back and was told bill still high and if I can pay more. Pay another $100 and was told give it 4 hours. Still no service. The next day called and was told that a request was made for it to be restored but it wasn’t a garuntee and that it was rejected. Agent told me bill was still high. I paid another $100 and once again was told it should be restored. It took for me to talk to 20 other agents before someone finally told me that they cannot restore it and put me on another payment plan. I feel like I have been lied to and getting the run around just to leave a good survey. I understand bill was high and payment arrangements was missed but something should be done for being lied to and told service was being restored