Corporate Complaint

I need to file a complaint to corporate. XFINITY stole money from our account and instead of issuing a refund, they sent us a bill. Our bank has not received a credit/ chargeback to our account, but they are insisting that they sent it. I have been trying to resolve this issue since October of 2024. I have spoken to a dozen different CSR and supervisors. I need the email address to file an official complaint. There is no longer a DM button to send a message on this page. 

I was charged for 2 extra phones and charged the amount of about $50. more than I should have been for 7 months.  I should have caught it earlier but thought it was the cable charge not the mobile phone charge.  After 5 calls that lasted well over an hour talking to the billing department, the fraud department and several others, I was told that I must have had 3 phones. I never had more than one phone.  The money is around $200. that I am owed but that is beside the point.  I felt like they were not believing me and I was being given the runaround. I felt like calling the CEO and talking to him directly.  

I need some resolution!!!!!  I have been dealing with this since December 14th.   Fraud, lies, getting spam calls from fake xfinity employees , inside job stolen phone the list is endless....  I need resolution.  My brother is an attorney and we will be doing something with this soon.

They took double payments out of my account twice so far. No one will fix the issue and they lie and told me I signed a virtual contract. Whatever that is. I’ve been looking for my money back on my account and still nothing. They won’t give you a higher up number. They said there is none which is another lie. I switched over from my company due to a supposed to be bundle and my phone stopped working. This is s joke and by far the worst company I’ve ever dealt with. And then they wanna charge you to leave the unknown contract they put you on. I will never refer them to anyone I know. And still I WANT MY MONEY BACK. 

I just spent three hours of valuable time that I will never get back on the phone with several departments with Xfinity. The last person I spoke with was an Xfinity escalation department and they were the least helpful. We have been with Xfinity in this home since 2001. I have mostly dealt with Comcast and all the companies before that for most of my life.  Over the last few years, I’ve had several problems that have been escalated and taken care of, however, I am at my wits end with Xfinity.  As loyal customers, we should be treated better. I have mostly kept our bills low even sometimes sacrificing services because the prices have gone up so much. Our bill was just under $250 for the last year and now all of a sudden it has gone over $300 a month. Today, while speaking with one of your representatives, I was trying to initiate a plan that included everything that we already have for $217 with tax. That would’ve been awesome! Except I kept getting disconnected and each time I spoke with someone they were telling me they couldn’t do that! So how does one department quote me a price, send me a link for an approval and when I try to get that approval it disconnects and then when I call back, your people know nothing about what I was sent and the links expire .  I think it’s time to move on to another service.  I need someone to contact me from corporate before this happens!!

Comcast Xfinity is not serving the needs of the community specifically with regard to dropping the network. You've done this before with MSG Network and now you're doing it again. The only thing I can say is how disappointed I am with your self-serving moneygramming playbook. I'll be looking elsewhere.